Privacy Policy

    This Privacy Policy explains how CardsPro (hereinafter “CardsPro”, “we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you use our website, products, and services. Please read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we treat it.

    Who we are

    CardsPro is committed to ensuring that your privacy is protected. If you have any questions or complaints regarding how we handle your personal information, please contact us via the contact details provided on the CardsPro website.

    This Privacy Policy may be updated from time to time. Any changes will be published on this page and will become effective as of the publication date. We encourage you to review this Privacy Policy periodically. This version is effective as of the date of publication.

    What this policy means to you

    By using the CardsPro website and services, you confirm that you have read and understood this Privacy Policy and agree to the processing of your personal data in accordance with it. We process personal data in compliance with applicable data protection laws, including the UK GDPR and, where applicable, the EU GDPR.

    In most cases, we process personal data on the basis of:

    • performance of a contract;
    • taking steps to enter into a contract;
    • compliance with legal obligations;
    • our legitimate business interests.
    Purposes of processing

    1. Provision of services

    • creating and managing user accounts;
    • issuing and servicing payment cards;
    • processing transactions and settlements;
    • providing customer support;
    • fulfilling contractual obligations.

    Types of data:

    • personally identifiable information;
    • technical information;
    • transaction data;
    • usage and visit information.

    Legal basis:

    • performance of a contract;
    • legal obligations;
    • legitimate interests.

    2. Prevention of fraud and illegal activities

    • customer identification (KYC);
    • anti-money laundering (AML) and counter-terrorist financing (CTF) checks;
    • monitoring transactions and detecting suspicious activity;
    • ensuring compliance with card network rules and regulatory requirements.

    Legal basis:

    • legal obligations;
    • legitimate interests;
    • performance of a contract.

    3. Marketing and service improvement

    • informing you about products and services similar to those you already use;
    • improving our services, website, and user experience;
    • analytics, testing, and research;
    • communicating service updates and changes.

    Legal basis:

    • legitimate interests;
    • consent, where required by law.
    Information you provide to us

    We collect personal information that you voluntarily provide to us when you:

    • register an account;
    • apply for CardsPro services or cards;
    • communicate with us via email, chat, phone, or other channels;
    • submit forms, requests, or support tickets.

    This information may include, but is not limited to:

    • full name;
    • date of birth;
    • address and contact details;
    • identification documents;
    • payment and card-related information;
    • business information (if applicable).
    Information we collect automatically

    When you use our website or services, we may automatically collect:

    • Technical data: IP address, device identifiers, browser type and version, operating system, time zone.
    • Usage data: pages visited, actions taken, session duration, referral URLs.
    • Transaction data: dates, amounts, currencies, merchant details, transaction status, and related technical information.
    Information from third parties

    We may receive personal data from trusted third parties, including:

    • payment processors and card networks;
    • identity verification and fraud prevention providers;
    • compliance, analytics, and IT service providers.

    Such data is used strictly for providing and securing our services and complying with legal obligations.

    Merchant and business users

    If you apply to use CardsPro services as a business or merchant, we may collect additional information such as:

    • company registration data;
    • beneficial ownership information;
    • tax and banking details;
    • transaction and operational data.

    This information is required to establish and maintain a business relationship and to comply with regulatory requirements.

    How we use your information

    We use personal data to:

    • provide and manage CardsPro services;
    • verify your identity and eligibility;
    • process transactions and settlements;
    • comply with legal and regulatory obligations;
    • communicate with you regarding your account or services;
    • improve and secure our systems and services.
    Disclosure of information

    We may share your personal data with:

    • service providers and partners necessary to deliver our services;
    • regulatory, supervisory, and law enforcement authorities where required by law;
    • auditors, legal advisors, and compliance partners.

    We do not sell your personal data to third parties.

    Data security

    We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration. Data is stored on secure systems with restricted access. However, no method of transmission over the Internet is completely secure.

    International data transfers

    Your personal data may be transferred to and processed in countries outside your country of residence. Where required, we ensure appropriate safeguards are in place, including standard contractual clauses or other lawful transfer mechanisms.

    Cookies

    CardsPro uses cookies and similar technologies to improve website functionality, analyze traffic, and enhance user experience. You can control cookie preferences through your browser settings.

    Your rights

    Depending on your jurisdiction, you may have the right to:

    • access your personal data;
    • request correction or deletion of data;
    • object to or restrict processing;
    • withdraw consent where processing is based on consent;
    • lodge a complaint with a data protection authority.

    Requests can be submitted via the contact details provided on the CardsPro website. We may need to verify your identity before fulfilling your request.

    Data retention

    We retain personal data for the duration of our relationship with you and for up to five (5) years thereafter, or longer if required by applicable laws, including AML and financial regulations.

    Children’s data

    CardsPro services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

    Contact us

    If you have questions about this Privacy Policy or our data practices, please contact CardsPro via the official contact channels listed on our website.